Shipping Policy

Welcome to ToyZen.pk. We are committed to delivering your orders safely and efficiently across Pakistan. Please review our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

2. Delivery Areas

ToyZen.pk currently ships to locations across Pakistan.

If delivery is unavailable in your area, our customer support team will contact you after the order is placed.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight and dimensions
• Current shipping promotions

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Free Shipping

ToyZen.pk may offer free shipping promotions on selected products or orders above a specified amount.

The terms and eligibility for free shipping will be displayed on the website during promotional periods.

6. Order Tracking

Once your order is dispatched, tracking information will be provided via email, SMS, or WhatsApp (where applicable).

You can use the provided tracking number to monitor the status of your shipment through the courier service.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address information
• Recipient unavailability
• Failure to respond to courier communication

the package may be returned to us. Additional shipping charges may apply for re-delivery.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

ToyZen.pk is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

9. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

1. Take clear photos of the package and product.
2. Contact us within 48 hours of delivery.
3. Provide your order number and supporting images.

We will investigate the issue and work toward a suitable resolution.

10. Delays Beyond Our Control

While we strive to deliver all orders on time, ToyZen.pk is not responsible for delays caused by:

• Courier service disruptions
• Severe weather conditions
• Public holidays
• Government restrictions
• Natural disasters or other force majeure events

11. International Shipping

Currently, ToyZen.pk ships only within Pakistan unless otherwise stated on the website.

For international shipping inquiries, please contact our customer support team.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ToyZen.pk
Email: toyzenpk@gmail.com
Phone: [03206208088]
Website: toyzen.pk

Thank you for shopping with ToyZen.pk. We appreciate your trust and look forward to delivering happiness to your doorstep.